FAQ's
Frequently Asked Questions (FAQs) – Scentify Store
Q. Is it safe to order from Scentify Store?
A. Yes, absolutely. Your privacy and security are important to us. All personal information provided during the ordering process is kept confidential and used only for order processing, delivery, and customer support purposes.
If you have any concerns regarding your order or personal information, feel free to contact us anytime.
📧 Email: saadahme05@gmail.com
📱 WhatsApp: +92 321 3096527
Q. How do I place an order?
A. Ordering from Scentify Store is quick and easy:
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Browse our collection and select your desired fragrance.
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Click Add to Cart.
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Continue shopping or proceed to checkout.
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Enter your shipping and contact information.
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Review your order details.
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Click Place Order to complete your purchase.
Once your order is received, our team will contact you via WhatsApp or phone for confirmation.
Q. What payment methods do you accept?
A. We primarily offer Cash on Delivery (COD) across Pakistan. Additional payment options may be available during checkout depending on your location and order.
Q. Can I cancel my order?
A. Yes. Orders can be cancelled before they are dispatched.
To request a cancellation, please contact our support team as soon as possible through WhatsApp or email.
📱 WhatsApp: +92 321 3096527
📧 Email: saadahme05@gmail.com
Q. What is your return and exchange policy?
A. We accept eligible return and exchange requests according to our Return & Exchange Policy.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery for assistance.
Q. How do refunds work?
A. Approved refund requests are processed after the returned item has been received and inspected by our team.
Refunds are generally completed within 5–7 business days after approval.
Please review our Refund Policy for complete details.
Q. Do you offer free shipping?
A. Yes. We offer Free Shipping Across Pakistan on eligible orders.
Any special shipping requirements or promotional conditions will be mentioned during checkout.
Q. Which courier companies do you use?
A. We work with trusted courier partners including:
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TCS
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Leopards Courier
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M&P Courier
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Other reliable logistics providers
Courier selection may vary depending on your delivery location.
Q. How long does delivery take?
A. Orders are usually delivered within 2–5 business days after dispatch.
Delivery times may vary slightly depending on your city, courier service, or unforeseen circumstances.
Q. How can I track my order?
A. Once your order has been shipped, you will receive a tracking number via WhatsApp or SMS.
You can use the tracking number to monitor your shipment's progress.
Q. What should I do if I receive a damaged or wrong product?
A. If your order arrives damaged, defective, or incorrect, please contact us immediately with photos of the product and packaging.
Our support team will review the issue and arrange an exchange or suitable solution.
Q. Do you deliver all over Pakistan?
A. Yes. Scentify Store delivers to customers across Pakistan through reliable courier services.
Q. How can I contact customer support?
A. Our customer support team is always available to assist you.
📧 Email: saadahme05@gmail.com
📱 WhatsApp: +92 321 3096527
📍 Address: Karachi, Delhi Colony, Opposite Shameem Masjid, Sweet One
Thank you for choosing Scentify Store. We appreciate your trust and look forward to serving you with premium fragrances and exceptional customer service.