Return Policy
Return, Exchange & Refund Policy – Scentify Store
At Scentify Store, customer satisfaction is our highest priority. We strive to provide premium-quality fragrances and an excellent shopping experience. If you encounter any issues with your order, please review our return, exchange, and refund policy below.
Return & Exchange Eligibility
We accept return or exchange requests under the following conditions:
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The product is unused and in its original condition.
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The product is returned with its original packaging.
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The request is submitted within 7 days of receiving the order.
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The item received is damaged, defective, incorrect, or different from what was ordered.
For hygiene and quality reasons, opened, used, or heavily damaged fragrance products may not qualify for returns or exchanges unless they were delivered in a defective condition.
Non-Returnable Items
Returns and exchanges will not be accepted for:
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Products that have been used or tampered with.
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Items returned without original packaging.
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Requests submitted after the eligible return period.
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Products damaged due to customer misuse or mishandling.
Exchange Process
If you receive a damaged, defective, or incorrect item, you may request an exchange.
To initiate an exchange:
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Contact our customer support team within 7 days of delivery.
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Share your order number and clear photos of the product.
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Once approved, our team will guide you through the exchange process.
Return Shipping
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Customers are responsible for return shipping charges unless the error was caused by Scentify Store.
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We recommend using a reliable and traceable courier service when returning any item.
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Shipping fees paid during the original purchase are non-refundable unless the return is due to our mistake.
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
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Refunds will be processed within 5–7 business days.
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Refunds may be issued through bank transfer, mobile wallet, or another mutually agreed payment method.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately with supporting photos.
Our team will review the issue and arrange a replacement or suitable resolution as quickly as possible.
Return Address
Please contact our support team before sending any return shipment. Our team will provide the correct return instructions and return address based on your case.
Contact Information
📧 Email: saadahme05@gmail.com
📱 WhatsApp: +92 321 3096527
📍 Address: Karachi, Delhi Colony, Opposite Shameem Masjid, Sweet One
Customer Satisfaction Guarantee
At Scentify Store, we value every customer and aim to provide high-quality products and dependable service. If you have any concerns regarding your order, our support team is always ready to assist you.